Solve a problem

Start with the section that matches what you were trying to do. Most common access, invitation, publication and upload problems can be checked in a few steps.

What you’ll learn

How to recover from common sign-in and invitation problems.
What to check when publishing, inviting, opening results, uploading or saving fails.
When deleted content can—and cannot—be recovered.
What to send if you need human help.

Check that you are using the right email address and password. If you forgot your password, use the reset option on the sign-in page.

If a verification or reset email has not arrived, check your spam folder before requesting another one.

I cannot accept a board invitation

Sign in with the email address that received the invitation, or create an account with that address.
Check whether the invitation is more than 14 days old.
Ask the Owner whether the invitation is still pending or your access was revoked.

Ask the Owner to send a new invitation if you need Participant access. A View or Post link provides narrower access and does not make you a Participant.

I cannot invite someone

Only Owners on Club Host, Club Facilitator or Chosen Few can send private-board invitations. If you use Club Member, you can still receive invitations and participate fully.

The same Owner and plan requirement applies when creating a View or Post link. Your email address must also be confirmed before you can send an invitation or create a Post or workshop link. Use Send a new link in the confirmation banner if needed. A View link does not require email confirmation.

A board link does not work

Ask the Owner whether the link expired, was replaced or was revoked.
If you were removed from a workshop, contact the facilitator; a new link does not restore the removed session identity.
Check whether the complete link was copied.
Sign in if you are trying to contribute through a Post link.
Ask the Owner whether their current plan still includes collaboration.

A View link does not require an account. A Post link requires an account before you can create, edit or delete your own sticky notes. It does not let you arrange notes, comment, use hearts or vote. Existing links become unavailable if the Owner’s plan no longer includes collaboration. The Owner can still revoke such a link.

I cannot add a note to a workshop board

Check the bar at the top of the board:

Preparing or a waiting room means the workshop has not started; keep the page open.
Input closed means collecting has paused; comments, hearts and voting can still be available.
Moving notes is locked blocks dragging but not the other available actions.
Finished makes the entire board read-only. Use View results instead.

If the link itself no longer opens, it may have expired, been replaced or been revoked, or your guest access may have been removed. Contact the facilitator.

I cannot publish a Draft

First confirm your email address. You can create and edit a Draft before confirmation, but you cannot publish it.

Then check whether you reached your plan’s daily publication allowance. Only successful moves from Draft → Public count. You can publish again after the daily reset, and you can keep creating and editing Drafts or private-board sticky notes while you wait.

Also check the content. Sticky-note text and Instant Photo captions cannot contain URLs, and an uploaded image cannot be larger than 5 MB.

I cannot open workshop results

The shared results appear only after the facilitator selects Finish the workshop. Before that, keep using the board. After finishing, select View results in the workshop bar.

The link must still be active and the Owner’s plan must still include collaboration. Ask the facilitator for an active View link if the original workshop link expired.

I cannot duplicate a board

A duplicate is a new board and uses one place in your owned-board allowance. Delete a board you no longer need, choose which boards stay editable after a downgrade, or change plan before trying again.

An image will not upload

Images are the only files you can upload, and each image can be up to 5 MB. Remove unsupported files or choose a smaller image, then try again.

Keep the page open while an upload or save is still in progress.

A paid feature is unavailable

Open Settings and check your current plan and subscription status. A scheduled cancellation remains active until the shown end date; a failed payment can interrupt plan features. Use Manage subscription when available to update payment details.

After a downgrade, extra owned boards become read-only rather than being deleted, and existing share links become unavailable. You can choose which boards remain editable and can still revoke old links.

A board change is missing

Check that StickyNotes.club confirmed the change was saved before you leave the page. Refresh to load the board’s accepted state.

If saving failed, keep the board open and select Retry. StickyNotes.club preserves unsaved sticky-note text on your device and tries connection failures again when you are back online. Do not assume the change reached the board until you see Saved.

If two people changed the same sticky-note text, choose which version to keep in the editor. See Work together in real time for autosave, restored text and simultaneous edits.

I cannot find deleted content

It depends on what was deleted.

When you delete a sticky note on a private board, an Undo appears for a few seconds. Select it and the sticky note returns with its comments, hearts and votes. Once that moment passes, you cannot restore the sticky note yourself.

A comment, a board and a Public sticky note are deleted immediately and permanently after you confirm. There is no Undo, trash or recovery option for them.

Good to know

Keep the page open when an upload or save is still in progress.
Wait for Saved before relying on a board change.
Never send your password or payment-card details to support.