Contact support
If the Help Centre does not answer your question, email farid﹫stickynotes.club. A little context will make it easier to understand what happened and help you well.
What you’ll learn
- Where to look before contacting support.
- What to include when asking for help or reporting a bug.
- How to report unsafe content or make a privacy request.
- How to share a product suggestion.
Check the Help Centre first
You may find the answer straight away in:
Ask for help or report a bug
Tell us:
- what you were trying to do;
- what happened instead;
- the exact error message;
- the steps that make the problem happen again;
- which browser and device you use; and
- a relevant board or sticky-note link, only when it is safe to share.
Do not email your password, payment-card details or sensitive content that is not needed to investigate the problem.
Report something unsafe
For somebody else’s Public sticky note, open it and select the flag control beside the heart and sharing controls. This keeps the right context with your report and gives you a case reference.
Boards, board sticky notes and comments do not yet have this control. Email support with the relevant link and clearly explain why the situation is urgent. Copyright concerns use the separate copyright reporting route provided by StickyNotes.club.
Make a privacy request
Email farid﹫stickynotes.club to exercise applicable rights to access, correct, delete or receive your personal data. This is a privacy process, not a bulk board or product-export feature.
Read the Privacy Policy for the full explanation.
Suggest an improvement
Ideas are welcome. The most useful suggestions explain the problem you want to solve, who experiences it and what a good outcome would feel like.
Good to know
- Share only the information needed to understand the problem.
- Use the flag control for somebody else’s Public sticky note; email support for board content or behaviour.
- Product suggestions are clearest when they begin with the problem, not a feature request.